Frequently Asked Questions
Everything you need to know about shopping at PatBO.
When will my order ship?
Orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your location and selected shipping method.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I care for my PatBO garments?
Due to the intricate hand-beading and delicate fabrics used in our collections, we recommend professional dry cleaning for most items. Specific care instructions can be found on the inner garment tag.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the package.
How can I determine my size?
We provide a comprehensive size guide on each product page. Our designs typically follow standard US sizing, but if you are between sizes, we recommend sizing up for the best fit.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please review your cart carefully before finalizing your purchase.